Refund policy
Last updated: 23 October 2026
Returns
We only accept requests for size exchanges and returns related to an issue with an item (a defective, damaged or incorrect item). We do not accept returns simply because you have changed your mind, subject to your rights under applicable law.
Where returns are accepted, items must be returned in the same condition in which they were received, unworn or unused, with tags, and in their original packaging, or as otherwise specified in the return instructions. We may reduce your refund if the item has been used, damaged or handled more than necessary.
Contact us to find out about return options and how to return an item.
How to start a return
Acceptance of return or cancellation requests depends on the conditions above and your rights under applicable law.
To submit a return or cancellation request, click “Returns and cancellations” at the bottom of our store or access your customer account, sign in with the email address used for your order, then open the relevant order. If you placed your order using only a phone number, use the link in your order confirmation text message to start your request; you will be asked to provide an email address during the process. Contact us before shipping or dropping off any item. You can return your item in store at the following address: L&W market, 87, Rue Vincent Lokrou, Adjamé, Abidjan.
Contact us before shipping any item to find out about the arrangements and any fees that may apply to the return or exchange.
Damage and issues
Please inspect your order upon receipt. To report an incorrect size, a defective or damaged item, or an incorrect item, contact us within 2 business days of receipt. This reporting period does not limit your rights under applicable consumer protection laws.
Exceptions and non-returnable items
Certain items may not be eligible for return, as stated in the return conditions above or on the product page, website or in store at the time of purchase.
Please contact us if you have any questions about whether a specific item can be returned.
Exchanges
Contact us to find out about exchange options before returning your item. For an incorrect size or a defective item, we offer an exchange first, followed by a refund if a replacement is unavailable, without limiting your rights under applicable consumer protection laws.
Returns and cancellations in the European Union
If you are a consumer residing in the European Union and you purchase goods online, you may have the right to cancel your order within 14 days following the day you receive your goods, for any reason, unless an exemption applies.
After informing us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days of being informed of your cancellation, but we may withhold the refund until we have received the goods back or received evidence that you have sent them back.
For eligible cancellations, we will refund the product price and standard shipping costs, if you paid for delivery. We are not required to refund additional charges paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above explaining how to start a return. To request a cancellation, contact us.
Returns and cancellations in the United Kingdom
If you are a consumer residing in the United Kingdom and you purchase goods online, you may have the right to cancel your order within 14 days following the day you receive your goods, unless an exemption applies.
After informing us that you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days of receiving the returned goods or receiving evidence that you have sent them back.
For eligible cancellations, we will refund the product price and standard shipping costs, if you paid for delivery. We may not refund additional amounts paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above explaining how to start a return. To request a cancellation, contact us.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will be refunded to your original payment method, unless otherwise specified. Your bank or payment service provider may need additional time to process and credit the refund.
If you do not receive your refund within a reasonable time after it has been approved, please contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, do not match their description, are not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, enquire about a return or exchange, or report damaged items, please contact us at Soleil.lune0152@gmail.com or on WhatsApp at +225 01 52 3